Loyalty system

Earn loyalty points for purchases, product ratings, and reviews. These points can be used as a discount on your next purchase.

How to collect points?

• Purchase → €1.40 spent = 1 point
  Points for purchases can only be earned if the order value is €25 or more. Points are calculated only from the value of products and rounded down to whole numbers.
• Product rating – 2 points for star rating
• Product review – 3 points

To receive points, you must be logged in to your user account. Points will then be automatically credited. You can find your current point balance in your account details.

You can only rate products purchased from our e-shop.

When are points credited?

Points are credited after the order has been paid.

• for online payment – immediately after the payment is received
• for cash on delivery – usually within 14 days after delivery (once we receive the payment)

How to redeem points?

In the shopping cart, tick “Use loyalty points” or choose how many points you want to redeem.

Points can only be redeemed if you are logged in.

Redemption conditions

• 1 point = €0.04 discount
• points can be used for up to 50% of the order value
• points do not expire

Order cancellation and returns

If an order is cancelled or goods are returned:

• points for that order will not be credited
• if the points have already been credited, they may be deducted accordingly

In the case of a partial return, the number of points may be adjusted according to the value of the returned goods.